Job Description

Job Title

Job Overview:

Pay Range: $27.00hr - $28.00hr

Requirement/Must Have:

• Experience answering phones, typing, and utilizing Microsoft Word and Outlook.
• Strong verbal and written communication skills.

Responsibilities:

• Answer all telephone calls and notify and/or transfer calls to the proper individual.
• Greet visitors and provide direction and assistance as necessary.
• Check visitor ID and issue badge, then contact the appropriate individual.
• Maintain front desk procedure book, including staffs’ schedules.
• Handle multiple tasks and prioritize them.
• Type documents and case notes as required.
• Communicate important information to the person covering reception during breaks and lunch.
• Log incoming and outgoing documents.
• Date stamp incoming mail and documents.
• Utilize Zoom and TEAMS communication platforms.
• Keep documents out of sight of visitors and maintain participants’ confidentiality.
• Learn the case management system to look-up and input information.

Skills:

• Microsoft Word.
• Microsoft Outlook.
• Zoom.
• Microsoft TEAMS.
• Typing.
• Reception.
• Case Management Systems.

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