Technical Writer Job at Robert Half, Kent, WA

  • Robert Half
  • Kent, WA

Job Description

Job Description

Job Description

We are looking for a Technical Writer / Training Specialist to support the development of learning materials and deliver effective instruction for a utility billing platform. The ideal person will combine strong facilitation skills with the ability to translate system processes into easy-to-follow guides and engaging training experiences.

Responsibilities :

  • Conduct stakeholder interviews and gather training requirements
  • Create user guides, job aids, process documentation, and training materials
  • Develop customer-facing instructions for the billing portal
  • Deliver live, onsite training sessions to groups
  • Collaborate with internal teams on instructional videos and communications
  • Support training and user readiness throughout implementation
  • 3+ years of technical or systems training experience
  • Experience with utility billing systems, customer information systems, or technical applications
  • Direct VertexOne experience is highly preferred
  • Strong writing, presentation, facilitation, and stakeholder communication skills
  • Proficiency with Microsoft Word and PDF documentation
  • SharePoint experience is preferred

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