Job Description

The Mobile Crisis Worker On-Call - PP, AP or QP - is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities. Mobile Crisis Workers will provide immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services. In addition, the Mobile Crisis Worker will be responsible for immediate telephonic response to assess the crisis and determine risks, mental status, medical stability, and appropriate response.

Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence.

WORK DUTIES AND TASKS

Job Duties:

• Responsible for appropriately assessing the individual served who are experiencing mental health, developmental disability, and/or substance abuse crisis.
• Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis.
• Responsible for ensuring the overall safety of the client, their families and the community.
• Responsible for networking with other community agencies to ensure effective care across the service delivery continuum.
• Maintains the individual served file to ensure that appropriate Medicaid and agency standards are met.
• Completes all administrative requirements including service documentation in timely and efficient manner.
• Adheres to all clinical policies and operating procedures.
• Ensures compliance with uniform documentation and charting guidelines.
• Signs all treatment record notes as required.
• Attends and/or completes all trainings as required.
• Attends all meetings and events as required.
• Other duties as assigned.

SCHEDULE:

On-Call: On-Call Mobile Crisis Workers will be scheduled at a minimum of one week, 7 - 10 days during the evening and overnight hours, or two - three full weekends per month and will be paid at On-Call rates for on-call hours worked.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

A minimum of one year's experience in providing crisis intervention services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.

No criminal convictions of child abuse or violent crimes.

Must possess a valid driver's license.

Must be able to pass a criminal background, MVR, and Healthcare Registry Check

Must be able to keep strict confidentiality and work with diverse populations.

Individual is twenty-one years of age or older and has received a high school diploma, GED, or equivalent.

Upon hiring an individualized supervision plan will be developed and supervision shall be provided by a qualified professional with the population served A minimum of one year's experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.

Non-licensed staff must have appropriate training and experience.

No criminal convictions of child abuse or violent crimes .

Must have a valid Driver's License and basic auto insurance.

AP - (Associate Professional)

Graduate of a college or university with a master's degree in a human service field with less than one year of full-time , post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets one year of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or

Graduate of a college or university with a bachelor' s degree in a human service field with less than two years of full- time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than two yearsoffull-time,post-bachelor'sdegreeaccumulatedsupervisedexperienceinalcoholism and drug abuse counseling. Supervision plan will be put in place and shall be provided by a qualifiedprofessionalwiththepopulationserveduntiltheindividualmeetstwoyearsofexperience.Thesupervisorand the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or

Graduate of a college or university with a bachelor's degree in a field other than human services with less than four years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. A supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or

Registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing with less than four years of full-time accumulated experience in mh/dd/sa with the population served. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets four years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually.

QP -(Qualified Professional)

An individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full time accumulated experience in mh/dd/sa with the population served; or

A graduate of a college or university with a Master's degree in a human service field and has one year of full time, pre- or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or

A graduate of a college or university with a bachelor's degree in a human service-related field and has two years of full time, pre- or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or

A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, pre- or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.

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